Privacy Policy

Last updated: August 2026

What we collect

Account details (name, email, mobile number), booking and stay information, cleaning task activity, and messages you send through the app.

Mobile numbers and SMS

If you opt in to text alerts we store your mobile number, the date of your consent and the exact consent language you agreed to. We use it only to send you operational messages about cleaning jobs, schedules and reminders. No mobile information, opt-in data or consent records are sold, rented, or shared with third parties or affiliates for their own marketing purposes. Numbers are shared only with our messaging provider for the sole purpose of delivering your messages. Message frequency varies — typically 2–8 messages per week. Message and data rates may apply. Reply HELP for help or STOP to stop texts at any time, or turn them off in your account settings.

You can opt in to text alerts on our SMS sign-up page or by texting JOIN to (208) 904-9804 and replying YES to confirm. See our Terms of Service for the full messaging terms.

How we use information

To operate bookings and cleaning schedules, process payments, send transactional email and SMS, and improve the service. We do not sell personal information.

Retention and security

Data is stored on managed infrastructure with access controls and row-level security. We keep records only as long as needed for operations and legal obligations.

Your choices

Manage email categories on the email preferences page, and text alerts on the SMS sign-up page or in your account. Reply to any Future Stays email to request deletion of your data.